Comments on: Auditor: ATL bungled water rate hike, service cutoffs http://www.atlantaunfiltered.com/2009/08/28/auditor-atl-water-system-bungled-rate-hike-service-cutoffs/ Nothing but the truth Tue, 07 Feb 2012 16:33:08 +0000 hourly 1 By: Adam Smith http://www.atlantaunfiltered.com/2009/08/28/auditor-atl-water-system-bungled-rate-hike-service-cutoffs/comment-page-1/#comment-429 Adam Smith Tue, 01 Sep 2009 01:25:19 +0000 http://www.atlantaunfiltered.com/?p=1457#comment-429 The city shutoff 340 of its 130,000 customers in error and that is a news story? That sounds like a pretty good margin of error to me. The city shutoff 340 of its 130,000 customers in error and that is a news story? That sounds like a pretty good margin of error to me.

]]> By: Ken McL http://www.atlantaunfiltered.com/2009/08/28/auditor-atl-water-system-bungled-rate-hike-service-cutoffs/comment-page-1/#comment-383 Ken McL Sat, 29 Aug 2009 13:56:18 +0000 http://www.atlantaunfiltered.com/?p=1457#comment-383 This department is a disaster and impossible to reason with. Our flower shop bill goes along for months at $200.00 to $300.00 a month then comes a bill for $1401.69 We always use close to the same amount of water, every month, 30-35 ccf Water department will NEVER admit they made a mistake. No wonder small business is leaving the city of Atlanta. Total mismanaged! This department is a disaster and impossible to reason with. Our flower shop bill goes along for months at $200.00 to $300.00 a month then comes a bill for
$1401.69
We always use close to the same amount of water,
every month, 30-35 ccf
Water department will NEVER admit they made a mistake. No wonder small business is leaving the city of Atlanta. Total mismanaged!

]]> By: Tawn Chi http://www.atlantaunfiltered.com/2009/08/28/auditor-atl-water-system-bungled-rate-hike-service-cutoffs/comment-page-1/#comment-381 Tawn Chi Sat, 29 Aug 2009 13:18:39 +0000 http://www.atlantaunfiltered.com/?p=1457#comment-381 I am a property manager of single family homes and we have experienced numerous times within the last 2 years a shut off of water without any notice and for no reason. Not even a past due balance. When we called the city, we were told there was no explanation for our water being cut off. It was an error. One time we sent a copy of our canceled check and the city still refused to turn our water on without paying a ransom penalty fee for nonpayment. We had to pay it to get the water turned back on. This was my primary residence and we had 3 small children, including a newborn baby. We currently have 3 properties in discrepency like this and we had to file an appeal to try and get the penalties reversed. We are told by the city it will take 6-9 months for our appeal to be scheduled and we MUST pay our current amount, even if it's in discrepency. This is clearly extortion. I am a property manager of single family homes and we have experienced numerous times within the last 2 years a shut off of water without any notice and for no reason. Not even a past due balance. When we called the city, we were told there was no explanation for our water being cut off. It was an error.

One time we sent a copy of our canceled check and the city still refused to turn our water on without paying a ransom penalty fee for nonpayment. We had to pay it to get the water turned back on. This was my primary residence and we had 3 small children, including a newborn baby.

We currently have 3 properties in discrepency like this and we had to file an appeal to try and get the penalties reversed. We are told by the city it will take 6-9 months for our appeal to be scheduled and we MUST pay our current amount, even if it’s in discrepency. This is clearly extortion.

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